I was very impressed after my first exam and cleaning. All staff were very kind and took the time to do a good job. Dr. Tony did a great job of explaining things. The hygienist took lots of time to thoroughly clean all teeth. Reception staff were very helpful with scheduling follow-ups and making sure my insurance was applied correctly. The first estimate they gave me was not correct, so I would make sure you are aware of your insurance coverage amounts. But they quickly corrected things right then and there. I feel glad I have found this office.

I would like to thank Trina who cleaned my teeth on 6/2. She was so pleasant and did a great job. She is certainly an asset for Forward Dental. Last but not least Dr. Felkner continues to amaze me with her kindness and professionalism and helping me to try to hang on to my teeth. Lucky to have her on staff. Thanks again Pamela D.

I always have a great experience here and all of the dental hygienists are great! Abby did a fast and efficient job during my last visit. Dr. Tony is always friendly and keeps me informed on the health of my teeth and gums. Very happy with this dentist!

Update: The office reached out to me after my review and apologized for the confusion. They explained their confirmation policy, added a note to my account, and helped reschedule my appointment quickly. I appreciate their effort to address my concern and improve the experience.nnVery disappointing experience.nnThe office called me yesterday morning around 8:00 AM, and I missed the call. The voicemail simply asked me to call back to confirm my appointment, but it never mentioned that my appointment would be canceled if I didn’t.nnLater that same evening, I still received an email reminder for my appointment, so I had every reason to believe it was still scheduled.nnThis morning, I called the office myself as soon as they opened at 7:30 AM, only to be told that my appointment had already been canceled. I never received any email, text message, voicemail, or phone call informing me that it had been canceled.nnIf confirmation is required, patients should be clearly told that failing to confirm will result in cancellation. Sending appointment reminders while canceling the appointment without notifying the patient is confusing and unprofessional. This experience wasted my time and was very frustrating.

Here is a little gem of a dental office hidden away that I was lucky to find. Best cleaning ever by Nancy! Got in for a crown they recommended and I needed that same day! Dr. Tony and his asst. Maria were so kind and caring. This was the best dental appointment I have had in Madison. No pain. Stress free, wonderful staff from the moment I called for my appointment to the time I said goodbye. Thank you. I will be back and if you are not a fan of the dentist try this place. You will be.