I had an excellent experience at this dental office. The entire staff is incredibly professional, thorough, and genuinely kind, which made me feel comfortable throughout my entire visit. What really stood out was their transparency and flexibility regarding financial support. They took the time to clearly explain all costs upfront and worked with me to find a payment plan that fit my budget, removing any stress about the billing process. If you are looking for high-quality dental care from a team that truly cares about their patients' financial well-being, I highly recommend this practice.

I can’t express how happy I am with the services received and the honesty of this office. I had several crowns and extractions treatment planned and doctor thought some extractions might need to be surgically done and some teeth built up for the crowns. After treatment was done I was informed that there will be a significant credit on my account as some of the teeth did not require surgical removal as previously thought and some teeth did not need build ups. Thank you all for the amazing work done and being compassionate and understanding.

I walked in with a really traumatizing dental situation (to me). Allie hands down is the best patient advocate and hygienist on the planet! Amanda, at the front desk helped me with everything and made the process with my insurance easy and financially everything was transparent ! Chrissy was a wonderful assistant to Dr. Music. Dr Music is the first dentist I let touch my teethe in 30 years as I had the same dentist for most of my life (now retired). Dr music is the bees knees. She was kind, compassionate and honest about the process and I was aware of everything that was happening the entire time. Couldn’t be happier with my new team. Thank you Aspen algonquin team.

I thoroughly enjoyed going to this Office, the staff, whether it was the front of Office or back of Office my experience there is perfect. The doctor was very friendly and always made sure I understood what she was talking about. If I had any questions there was no hesitation to answer it a lot of times doctors will roll their eyes at you. She never did. She knew that it was important to me, so it was important to her unfortunately they don’t take Medicare so I will have to switch dentist and I very much. I’m not looking forward to that. I would prefer to stay where I’m at. Thank you always

I will start by saying that Dr. Amelia Music is a wonderful dentist and person. I thoroughly enjoyed our interaction. I will also say the same thing about the staff. All were friendly and professional. Unfortunately, I have two negative comments.nnDuring the process and after I had oral surgery, I was presented with a bill for approximately $2700.00 for 4 bone grafts. When establishing the original contract amount the grafts needed were included in the contract cost. I told Aspen that we have a signed agreement for a fixed cost for all work required and I was not going to pay any additional costs. When I received my next statement, it showed the amount they tried to bill me with a notation that the costs were waived and the reason was “client dissatisfaction”. Really? They made me the bad guy instead of owning up to whatever the actual reason was.nnMy second comment is concerning the quality of the finished dentures. They simply didn’t fit properly and caused pain. The top set almost got stuck to where it couldn’t be removed and in the process of eventually removing it, my gums were sliced and bled for several hours. Unfortunately Dr. Music was not in the office to manage the situation, but Cammy, the detail tech did an excellent job in her stead. I had to return for a 2nd round of adjustments because the lower denture was not connecting with the implant post. The issues with the finished dentures speaks to low quality work on the part of the lab tech. I did make a point to ask if the issues I was having were to be expected and if they happened often and the answer I received was, No. So it seems that this may be an isolated incident, but unfortunately I had to deal with it all.nnI have one final comment; Aspen should provide each client who is going to receive dentures, a timeline breakdown of the entire process so they know what to expect. My process started in mid-March and due to me relocating out of Illinois, I pushed them to have the work completed by September 1st, which they achieved, but the total time for the process can and should be shortened.